About After Sales Service

Ⅰ. Service Commitment: The whole equipment is free of charge for the next year and lifetime maintenance.

A. New product production assistance: During the warranty period, if there is any problem in the production of new products, the buyer will assist the buyer to adjust and adjust the original equipment. If the original equipment needs to be modified, the two parties will negotiate and reform according to the complexity of the transformation project. cost.

B. During the warranty period, if there is a quality problem, the supplier shall arrive at the scene within the specified time limit for repairs. If there is any problem, both parties may negotiate until the problem is solved.

C. When delivery, it is guaranteed to provide the buyer with instructions, product inspection report and other documents. The company will provide common accessories and provide timely accessories and services.

D. The customer's complaints and machine maintenance problems are recorded by professional after-sales personnel after receiving the repair call.

Ⅱ. Installation and commissioning plan

1) After the labeling machine arrives at the factory, the after-sales service personnel are on site to install, debug and train.

2). The supplier is responsible for removing the wooden box, assembling the machine, and providing the installation tool to ensure the installation is completed smoothly.

3). After the installation is completed, the equipment is debugged to make the equipment reach stable operation state, and various technical indicators meet the design requirements.

4). The supplier shall train the operation and maintenance personnel for the demand side.

Ⅲ. After the warranty period expires, the supplier is still responsible for maintenance and repair. At this time, the supplier collects the cost of parts and maintenance.